Mark Honzawa Demo Work

3055 Eagandale Place Apt 136, Eagan, MN 55121

Cell: 952-210-7194 E-mail: venym76@gmail.com

SUMMARY

A versatile Information Technology Professional with strong writing and training experience. Training and experience in application development, database design and project management. Recognized for the ability to bridge communication between technology and management to facilitate understanding. Thrives in an innovative and creative environment providing opportunities to train and nurture other employees.

EDUCATION

MS, Software Systems, University of St. Thomas, St. Paul, MN, 2003

BA, Communication Electronic Media, University of St. Thomas, St. Paul, MN, 1998

Minors: Philosophy, East Asian Studies

PROFESSIONAL DEVELOPMENT

Hands on Technology Transfer, Chicago, IL February 2010

Windows Forms 2.0 Programming using C#

Hands on Technology Transfer, Chicago, IL February 2010

Advanced .Net Framework Programming using C#

Aquent Springboard, Boston, MA, January, 2000
HTML, Javascript, and Dreamweaver

PROFESSIONAL EXPERIENCE

Infraserv Technologies, Minneapolis, MN April 2011 - Current

Infraserv Technologies provides small- and medium-sized businesses with technological solutions that fit their needs.

Software Developer, Minneapolis, MN (April 2011 - Current)

Responsible for developing both web and Windows form applications for clients. Utilizing C# and VB .Net development technologies with both Oracle and SqlServer databases. Designing systems to improve process flow of users.

UNCHAIN IT LLC, Arlington Heights, IL July 2009 - August 2010

An IT Outsourcing Company focusing on servicing small and medium sized companies.

Founding Partner, Arlington Heights, IL (July 2009-August 2010)

Consulted with small and medium sized companies to provide access to their applications from anywhere in the world. Primary role was organizing the LLC, tracked expenses and filed appropriate documents for employees and the corporation.

Discover Financial Services, Riverwoods, IL June 2005 - July 2009

A leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services.

Command Center Analyst, Riverwoods, IL (June 2005 - July 2009)

Facilitated support to resolve Enterprise Business Technology issues while communicating impact, resolution and production loss to senior management. Monitored network and software systems to proactively prevent impact to customers and employees. Supported distributed applications by redirecting network traffic to different hubs to resolve or prevent issues.

Directed Business Technology support teams, including VP's, directors managers and multiple support staff, to resolve many high profile technical issues time to minimize cost and impact to customers.
Rewrote and produced training documents and procedures to improve and standardize processes for 3 shifts and more than 20 employees.
Expanded skills in network and system monitoring to fill a business need when position was merged with another.

United Health Care, Minnetonka, MN August 2004 - June 2005

An operating division of United Health Group, the largest single health carrier in the United States

Help Desk Analyst, Plymouth, MN (August 2004 to June 2005)

Provided computer hardware and software problem resolution and support for United Health Group employees. Received and monitored calls from users. Responsible for technical problem solving and troubleshooting of over 500 software programs and computer hardware.

Proven first call resolution on many hardware and software related issues for both technical and non-technical staff.

Wells Fargo, San Francisco, CA November 2001 - August 2004

A diversified financial services company providing banking, insurance, investments, mortgage and consumer finance across North America and internationally.

Mortgage Specialist - One and Done, Bloomington, MN (November 2001 to August 2004)

Worked with clients, loan officers and title companies to process and close loans. Customer service oriented both internal and external with extensive phone communication, documentation and tracking of information.

Worked under high pressure to close over 100 loans a month during the refinance boom of 2002-2003.
Expanded mortgage processing skills to include closing and underwriting loans and appraisals.

Aquent Partners, Boston, MA January 2000 - May 2001

A recruiting agency that places people either on a temporary contract basis, or temp-to-perm through Talent Bridge, a structure which allows both the client and talent to "test drive" the match for three months before committing to a permanent relationship.

Coder/Project Manager, Minneapolis, MN (January 2000 - May 2001)

Designed and constructed web pages for a wide variety of companies. Led other coders to complete web projects.

Promoted to Project Manager to redesign an internal website to resolve speed issues while at one client.

References Provided Upon Request